Problems announce themselves, often in small stories. Your people and your customers keep sharing what they notice and interpret it themselves with SenseMaker. So you see patterns while they are still small.
A fit when
“We only ever notice problems once they are big.”
Afterwards you see patterns while they are still small, and have time to respond.
Big problems start small. A few people notice early that something is shifting, but it goes unseen while it is only a few. Only many stories side by side make a weak signal visible.
The Weak Signals Radar is an ongoing collection, not a one-off look. It works internally, with your people, and with your customers, as one product.
How it works
We agree on a call what the radar should watch for and set up an ongoing SenseMaker collection. Staff or customers keep sharing short experiences and interpret them themselves on a few simple scales. At a rhythm we agree together, we look at which patterns are forming or shifting.
What you get
- An ongoing stream of everyday stories, searchable by pattern
- Regular reviews together: what is new, what is growing, what is fading
- The stories behind every pattern
- The chance to respond while a problem is still small