Trust shows in small moments. Your people, your customers, or both tell such moments in their own words and interpret them themselves. The patterns show where trust holds and where it is wearing thin.
A fit when
“We can tell something is off, but nobody says it openly.”
An actionable status quo of the trust in your organisation or your customer base.
Trust is not in any metric. It shows in what people dare to say, whom they ask for help and whom they believe. When it is missing, you notice long before anyone says so.
The Trust Check works internally, with your people, and with your customers. It is one product: you pick one side, or look at both.
How it works
We agree the question on a call and design a short collection around it. Participants tell of a moment when they trusted, or did not, and interpret it themselves on a few simple scales. The patterns across many stories show what a single answer cannot.
What you get
- The patterns: where trust holds and where it is wearing thin
- The stories behind every pattern, in the participants' own words
- If you ask both sides: where inside and outside match, and where they do not
- A handful of small nudges to try