Why do people really leave? Staff who have resigned, customers who have moved on, or both tell their story and interpret it themselves with SenseMaker. The patterns show what lies behind the departures.
A fit when
“People leave, and the exit interview tells us nothing.”
Afterwards you know why people really leave, and where you could step in earlier.
In the exit interview most people say something polite. The real reason often lies earlier, in a string of moments that were each small on their own.
Leaving Stories works internally, when staff leave, and with customers who move on. It is one product: you pick one side, or look at both.
How it works
We agree the question on a call and design a short SenseMaker collection around it. People who have left tell of a moment that mattered for their decision, and interpret it themselves on a few simple scales. The patterns across many stories show what a single conversation cannot.
What you get
- The patterns behind the departures, in the words of those who left
- The moments when the decision began to form
- The stories behind every pattern
- Pointers to how you could notice it earlier next time