The first weeks often decide whether someone stays. New staff, new customers, or both tell what their start with you was like and interpret it themselves with SenseMaker. The patterns show where arriving works and where it gets stuck.
A fit when
“We lose people before they have really arrived.”
Afterwards you know where newcomers lose their footing, and where to start.
Whether a new colleague stays or a new customer comes back is often decided at the start. Small things count: who feels responsible, what nobody explains, when you first feel welcome.
The check works internally, with new staff, and with new customers. It is one product: you pick one side, or look at both.
How it works
We agree the question on a call and design a short SenseMaker collection around it. People in their first weeks with you tell of a moment that helped them or held them back, and interpret it themselves on a few simple scales. The patterns across many stories show where arriving gets stuck.
What you get
- The patterns: where arriving works and where it gets stuck
- The moments that make the difference, in the newcomers' own words
- The stories behind every pattern
- A few small changes to the start to try